At one time I was one of Betfair’s greatest advocates and couldn’t sing their praises highly enough. After ten years their customer service department is almost unrecognisable and customer feedback appears to be almost non-existent as nobody takes any of it on board. What happened? Why are loyal customers all too often having a negative experience?
My own current bugbear with Betfair is the non-settlement and refunding of a market they offered on Women’s World Cup downhill skiing on Saturday morning. The event was cancelled in Bansko, Bulgaria on Saturday morning due to high winds and the official line from the International Ski Federation (FIS) says the event is CANCELLED. Link to FIS website Despite this official confirmation, as I write this blog as of noon, Monday 27th February the market is still suspended and unsettled. Link to market (may expire)
This is yet another bad customer experience in my eyes. If you send an email you get an automated message that takes days to be answered (if at all). The telephone helpline is premium rate (used to be freephone) and rarely anybody replies through their various social media guises. And don’t get me started on withdrawal times or the new BETA site or I might just explode.
Today’s fancies are at Plumpton:
2.15 Plump- Kings Bayonet (e/w).
2.45 Plump- Hows Business (win).
3.15 Plump- Acosta & Chicharito (e/w).
3.45 Plump- Deep Pockets (e/w).
4.15 Plump- Speed Steed (e/w).
4.45 Plump- She’s Humble (e/w).
5.15 Plump- Hill Forts Gloria & Romney Marsh (e/w).
Don’t you want me no more? 😉
Mull It Over 